Compassionate healthcare professional with 10+ years of leadership, operational, and clinical experience in emergency services and public health. Developed an accredited college-level education program, developed community healthcare / population health / public health program to improve patient outcomes and reduce healthcare costs. Technically skilled and experienced with complex project management, data management, quality improvement, recruitment/retention, curriculum development, and database administration.
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Deputy Director of EMS Operations and Education |
Raven Advisory |
September 2023 - Present |
- Oversees all aspects of civilian medical operations and education with leadership of over 160 medical staff and instructors who provide instruction internationally and at multiple US-based dedicated facilities.
- Manages instructor and student records to ensure the new certification of about 120 medics per year and the maintenance of about 750 civilian EMS licenses
- Provides an environment conducive to student, faculty, and staff success.
- Maintains program compliance and accreditation standards according to National Registry of Emergency Medical Technicians (NREMT), National Association of Emergency Medical Technicians (NAEMT), American Heart Association (AHA), Commission on Accreditation for Pre-Hospital Continuing Education (CAPCE), and North Carolina Office of Emergency Medical Services (NCOEMS).
- Supports curriculum and delivery to prepare students for International Board of Specialty Certifications (IBSC) examination success.
- Develops strategies to meet future needs of the emergency medical profession.
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Mobile Integrated Healthcare & EMS Clinical Chief |
Citizens Memorial Hospital |
October 2011 - August 2023 |
- Multiple promotions and increased responsibilities: Paramedic, Education Coordinator, Lead Paramedic Instructor, Paramedic Program Director, Clinical Coordinator, and Clinical Chief.
- As program director, developed an accredited EMS education program graduating approximately ten EMTs, Paramedics, and Advanced-Practice Community Paramedics per year.
- Interfaced with physicians and subject matter experts to develop a progressive online EMS protocol platform with active drug calculators and other tools used by over 200 emergency responders.
- Created a Mobile Integrated Healthcare department that coordinated Advanced-Practice Community Paramedics with Hospital Population Health, Rural Health Clinics, and Local Public Health that is projected to meet the non-traditional healthcare needs of over 100 patients annually.
- Developed a just culture system and oversaw a team of quality improvement staff who reviewed 100% of all documentation for EMS billing accuracy and critical events for clinical quality.
- Designed and maintained a digital radio system for an entire healthcare system to connect emergency services across four counties with voice and data communications.
- Coordinated six hospital departments with a total of $25M in annual billed services staying within 1% of the annual budget.
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Emergency Planner |
Polk County Health Center |
October 2002 - September 2011 |
- Coordinated with the Centers for Disease Control, the Missouri Department of Health, and emergency management agencies to develop an online planning and education platform to support responding to public health emergencies throughout Southwest Missouri.
- Provided training to first responders, the medical community, and the public across Missouri on topics ranging from disaster preparedness and family safety to general health department activities to responding to bioterrorism events.
- Developed and maintained an online disease surveillance system that could determine community trends through statistics and mapping and support disease investigations.
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