Section 2-480 - Appeal and Grievance Procedure

CMH EMS Education Manual

CMH EMS Education Department is responsible for managing and resolving all disputes, complaints, or problems that arise from a course offered by an instructor representing CMH. The PHS Clinical Chief, PHS Education Coordinator, and Instructors are responsible for day-to-day operations of training programs. They will become involved in resolving any disputes, complaints, or problems arising from courses taught by CMH EMS.

Once a student has been dismissed for any of the reasons listed, he/she may seek reinstatement through a personal interview with the Medical Director, Pre-Hospital Director, and/or PHS Clinical Chief. If all agree, the student may return for a probationary period to be determined in that meeting. After that probation, the student will be reevaluated and may be fully reinstated, dismissed, or the probationary period extended.

A line of authority shall be followed when a grievance occurs. If there are any problems, students should contact their instructor. If the problem is not resolved or the problem is with the instructor, they should contact the PHS Clinical Chief. If the problem is still not resolved, they should contact the PHS Director. If the grievance is not resolved, the student can request an appeal with a committee comprised of EMS management, Human Resources, and the Hospital Chief Operating Officer.

Request for appeal must be filed in writing to the PHS Clinical Chief with a date and signature within three (3) business days.

CMH EMS Education Mission: "Provide state-of-the-art education to develop and support a team of exceptional emergency medical professionals."

CMH EMS Education Manual is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License. Based on a work at http://ozarksems.com/edman-4-240.php.