Section 3-700 - CMH PHS Employee Onboarding Academy

CMH EMS Education Manual

This section serves as the course syllabus for the Citizens Memorial Hospital Pre-Hospital Services (CMH PHS) Onboarding Academy.

Sub-Sections:

Information for the new hire employee to review and keep for reference:

• 3-700-08 - Welcome
• 3-700-16 - PHS Onboarding Packet
• 3-700-32 - Tips for New Hires
• 3-700-40 - CMH PHS History
• 3-700-48 - PHS Onboarding Academy Faculty
• 3-700-56 - Station Locations
• 3-700-64 - Important Phone Numbers and Codes

Information for the new hire employee to ensure gets completed and returned at the end of onboarding:

• 3-700-72 - Demographic Form
• 3-700-76 - Dispatch Info Form
• 3-700-80 - EMS 801 (CMH PHS Onboarding Course)
• 3-700-81 - Office Checklist
• 3-700-82 - Classroom/Lab Checklist
• 3-700-83 - Driving Checklist
• 3-700-84 - Simulation Checklist
• 3-700-85 - EMS 806 (CMH PHS Onboarding Field Experience)
• 3-700-86 - Ambulance Checklist
• 3-700-93 - Final Checklist

Sub-Section 3-700-08 - Welcome

Welcome to Citizens Memorial Hospital - Pre-Hospital Services (CMH PHS). This syllabus is designed to facilitate your successful integration into our family. If you are new to EMS, welcome to your favorite job you will ever have. If you are old to EMS (seasoned), CMH is a great place to work and we look forward to your contribution. Jobs come and go, but we hope you decide to make a career at CMH PHS.

Please review the entire section and come to the first day of department orientation prepared with the following:

• Review the entire Section 3-700 and specifically complete the following:
  • Sub-Section 3-700-24 - Onboarding Documentation Software (setup your account on Platinum).
  • Sub-Section 3-700-72 - Demographic Form (fill out the form, print it, and bring it with you).
• Copies of your Missouri class E driver license and all of your EMS licenses and certificates (even if you have already given them to HR).

Sub-Section 3-700-16 - PHS Onboarding Packet

This packet is only part of your orientation requirements. Checklists and assignments have been (or will be) assigned to your HealthStream and Platinum Education. HealthStream is used by all hospital employees to verify competence. Platinum Education is used by CMH EMS Education to track student and new hire progress. Each shift, you will work on these checklists. At the end of each shift, checklists should be completed and submitted by you and your FTO. Your orientation is not complete until all completed checklists and assignments are completed.

Sub-Section 3-700-32 - Tips for New Hires

SAFE:

• Take care of yourself, your family, your co-workers, and your patients (in that order).
• Learn from your mistakes.

ENGAGED:

• Use down-time (both on and off the clock) to learn policies, protocols, and navigation.
• Never stop learning and challenging yourself.
• Be prepared and carry the tools of the trade. Also, be proficient in how to use them: Pen, watch with a second hand, stethoscope, and flashlight.
• Carry extra clothes in your car to change into if things get messy on your shift.

RESPECTFUL:

• Be nice, but have a thick skin.
• Skills and ability are good, but attitude and habits make or break you.
• Your previous knowledge and experience is very valuable, however, please be patient and attentive with people that want to teach and show you the CMH-way.
• If you are going to be late to your shift, please ensure the supervisor, your partner, your FTO (if applicable), and the person you are relieving are notified.

VALUED:

• Show up early and be prepared to leave late.
• Your ambulance is your office, be proud of it. Make sure it is stocked and clean at all times.

EMPOWERED:

• Be confident, we’ve got your back.
• Don’t be afraid to ask for assistance.
• Don’t be a victim of “social media assisted career suicide.”

Sub-Section 3-700-40 - CMH PHS History

Please review our history to have a better understanding of our culture.

• Unknown date: Funeral homes traditionally transported ill people to hospitals.
• Unknown date: Polk County Ambulance Service was formed and funeral homes no longer transported live people in Polk County.
• Unknown date: Countywide Ambulance Service began operating on a subscription membership basis.
• Unknown date: Polk County Ambulance Service and Countywide Ambulance Service both went out of business.
• 1970’s: Humansville Hospital closed.
• 1982: Citizens Memorial Hospital formed.
• 1985: CMH began providing EMS services with a contribution from the Dunnegan family (why it is called Dunnegan Critical Care Unit) with Mike Moore as director. Several people transitioned through CMH PHS Director in the early years; including Linda Harris, Charlie Blake, Drew Alexander, Carol Nichols, and Steve Shelton.
• 1985: CMH’s first ambulance arrived before equipment was available, so it was traded to Cox in Springfield as their ambulance was not to arrive until later. Cox’s ambulance arrived and was placed in service. It was later given to Cedar County First Responders and is still in service with Stockton Fire Department.
• 1985: CMH purchased two sets of hydraulic extrication tools, scene lighting, rope rescue, and water rescue equipment. This equipment was kept on each ambulance. One set of rescue equipment was given to Polk County Rescue and one set given to Pleasant Hope Fire Department. When Polk County Rescue disbanded, most of that equipment was passed to Central Polk County Fire Rescue.
• 1986: CMH PHS began covering Hickory County.
• 1990: Mike Moore becomes Director of CMH EMS… again.
• 1991: CMH PHS establishes CMH Fleet Services with George Watson as Director. The fleet department has grown from just servicing ambulances to maintaining all 90+ CMH vehicles.
• 1992: Neal Taylor becomes Director of CMH PHS.
• 1995: CMH initiated a 9-1-1 answering point for Polk County staffed with Emergency Medical Dispatcher (EMD) and dispatched ambulances and county fire departments from CMH campus. This service replaced the various 7-digit emergency numbers and Polk County Sheriff (PCSD) dispatching ambulance and fire departments. PCSD continued dispatching deputies and Bolivar Police Department (BPD) continued dispatching police and Bolivar Fire Department (BCFD).
• 1998: Jim Bayer becomes Director of CMH PHS.
• 1999: Steve Keller becomes Director of CMH PHS.
• 2000: Polk County Central Dispatch (911) formed and began dispatching for all agencies in Polk County.
• 2005: Rick Seiner struck and killed by an automobile on Highway 13 at the scene of an MVA while working for CMH PHS as an EMT.
• 2010: Kerri Schiegoleit becomes Director of CMH PHS.
• 2011: Neal Taylor becomes Director of CMH PHS… again.
• 2012: CMH PHS acquired contract for EMS services for Cedar County.
• 2014: Sac Osage Hospital closed. CMH PHS began providing ambulance service to St Clair County.
• 2017: EMS Education Department created. CMH Paramedic education program accredited.
• 2020: PHS Leadership reorganization with the department director serving as hospital emergency manager with responsibility over PHS and Security departments. Operations chief, clinical chief, regional manager, and crew leader positions formed.
• 2022: Aaron Weaver becomes Director of CMH PHS.

Sub-Section 3-700-48 - PHS Onboarding Academy Faculty

Medical Director:

Dr. Keith Butvilas is the medical director for Pre-Hospital Services and the Emergency Room at Citizens Memorial Hospital. Dr. Butvilas is board-certified and residency-trained in emergency medicine with extensive high-volume and trauma experience exploring community and academic settings. He is comfortable with all skills and procedures and trained in emergency ultrasound-guided procedures. Keith has extensive leadership experience, including being the Chief Medical Officer of a healthcare system and the lead physician in an EMR conversion responsible for the physician design and build.

PHS Director:

Aaron Weaver, EMT-P is the Director of the Pre-Hospital Services Department at Citizens Memorial Hospital and has been with CMH EMS since 1996. Aaron started as a first responder in the Humansville area when he was 14 years old. Aaron is an avid diver and SCUBA instructor when he is not at work.

PHS Clinical Chief:

Theron Becker, FACPE, MMPA, EFO, BS-FPE, NRP, is a Nationally Registered Paramedic and Missouri Community Paramedic. Theron got his EMT license in 1995 while attending the Fire Engineering program at Oklahoma State University. Since then, he has obtained a Masters degree in Public Administration Management, Executive Fire Officer from the National Fire Academy, Fellow of the American College of Paramedic Executives, and is currently working on his Master of Public Health. Theron has been a volunteer firefighter in Southwest Missouri since he was 16 years old. He has been employed as an ambulance paramedic, on hazmat teams, as a fire protection engineer, and in public health in bioterrorism preparedness. Mr. Becker is also the Assistant Editor of the International Journal of Paramedicine. Full bio and curriculum vitae can be found here: http://ozarksems.com/theron-resume.php

Education Coordinator:

Brice Flynn, BA, NRP is a Nationally Registered Paramedic. Mr. Flynn is the Education Coordinator for the Pre-Hospital Services Department at Citizens Memorial Hospital. Brice graduated from Southwest Baptist University in 2008. After college, Mr. Flynn obtained his EMT license in 2012, joined the Bolivar City Fire Department, and later that year started working for CMH as an EMT. Brice completed his paramedic education through Mercy in Springfield and continued his interest in education by becoming an FTO and then lead instructor for the CMH Paramedic Academy.

Eastern Manager:

Alice Roberts, EMT-P is the Eastern Regional Manager for CMH PHS and has been with CMH since 2002. As Eastern Regional Manager, Mrs. Roberts manages Polk and Hickory Counties including the Bolivar and Hermitage stations and crews.

Western Manager:

Thomas Ryan, EMT-P is the Western Regional Manager for CMH PHS and has been with CMH since 2013. As Western Regional Manager, Mr. Ryan manages Cedar and St Clair Counties including the Stockton, El Dorado Springs, and Osceola stations and crews.

Sub-Section 3-700-56 - Station Locations

Sub-Section 3-700-64 - Important Phone Numbers and Codes

A secure database of important phone numbers and door access codes is maintained on this website. Discuss with your mentor or preceptor how to access the database.

Sub-Section 3-700-72 - Demographic Form

Complete this form and print it. Note: Only your name is shared with anyone besides management.

Sub-Section 3-700-76 - Dispatch Info Form

Complete this form, print it, and fax it to Polk County Central Dispatch.

Sub-Section 3-700-80 - EMS 801 (CMH PHS Onboarding Course)

New hire name:

Sub-Section 3-700-81 - Office Checklist

Sub-Section 3-700-82 - Classroom/Lab Checklist

Sub-Section 3-700-83 - Driving Checklist

Sub-Section 3-700-84 - Simulation Checklist

Sub-Section 3-700-85 - EMS 806 (CMH PHS Onboarding Field Experience)

Sub-Section 3-700-86 - Ambulance Checklist

Sub-Section 3-700-93 - Final Checklist

CMH EMS Education Mission: "Provide state-of-the-art education to develop and support a team of exceptional emergency medical professionals."

CMH EMS Education Manual is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License. Based on a work at http://ozarksems.com/edman-4-240.php.